Application Development

Sopra Group was selected by an Insurance Provider to develop a unique Secure Extranet to allow clients and staff to collaborate electronically, providing an international service which is available 24 hours a day.  The technology used to build the Extranet will permit it to be easily extended and evolve with the company according to future demand.

The mould breaking system has many different functions such as allowing members to view their account details, statements, claims and related information.  Brokers and internal staff are able to view calls and related information at the same time.  Documents can be viewed online or downloaded by users, removing the need for personnel to handle any issues.  The new system has increased customer satisfaction by enhancing speed and quality of service.

Other benefits include:

• Information is presented in a faster and more efficient manner
• The Client's image, reputation and professionalism is enhanced
• Processes have been streamlined and as a result administration costs have been reduced
• Staff satisfaction has been increased by eliminating mundane tasks
• The use of standard electronic templates for quotations, amendments and other requests will result in:
  • reduced re-keying / errors
  • a reduction in the need for extra forms
  • reduced administration costs.

Since the system went live, Sopra Group has continued the relationship with the Insurance Provider through the provision of application support services.