The Technical Services team includes MCSEs covering all aspects of Windows, MS Exchange and SQL Server administration, Sun certified System and Network Administrators and Oracle Database Administrators with many years experience deploying and supporting Oracle solutions. 

These skills are supplemented by specialists from other parts of our business covering areas such as security and networking.  Our skills and range of experience ensure that we can meet your technical requirements ranging from small departmental assignments to fully managed enterprise systems.

• Your servers and databases are deployed and configured to optimise performance and resilience
• Technical projects to implement new products and upgrades run smoothly and efficiently
• Your business requirements are met by our flexible approach to support.
  
  

Our technical consultancy covers infrastructure design, technical health checks, advice on new products and releases and disaster recovery planning for all aspects of your Unix, Windows and Oracle infrastructure.

Our relationship, as a trusted IT partner, means that we are committed to keeping our customers abreast of the latest technologies that may contribute business benefits, and Sopra Group prides itself on providing an independent source of advice to our clients.

We can also take a step back and provide a strategic viewpoint through our Technical Architects Group.

We can provide all the resources and expertise necessary to ensure the delivery of your technical projects.  Our team can fulfil all project needs, including fully managed teams and specialist skills to supplement your in-house project teams.

Recent projects have included the planning and implementation of new backup products and strategies, deployment of the server and database infrastructure to support new applications and the upgrade of existing databases, operating systems and e-mail systems.

Designing a secure infrastructure is a complicated task.  To be truly effective, a comprehensive defence should reflect the specific needs of your company.

Rather than adopting a 'one-size-fits-all' ethos, our specialist Security business remains vendor neutral to ensure that we deliver a flexible security infrastructure that grows with your business.

To further protect your technological investment we offer a range of proactive support services, ensuring that all supported technologies are correctly configured and patched in accordance with the latest security threats.

Our support offerings are flexible and range from call-off support contracts to fully managed services. Support contracts are tailored to meet your business needs and are delivered under a service level agreement.

Our Customer Help Desk provides the logging, tracking and escalation of calls to ensure that these service levels are met consistently.

Sopra Group provides extensive system and application monitoring, helping to proactively identify potential issues that may disrupt daily operations.  Our preventative approach to support is designed to maximise system availability and can highlight important trends in the behaviour of critical business systems and processes.